Return Policy

At Rosé K-Shop, we pride ourselves on providing high-quality K-Beauty, KPOP, and other Korean products to our valued customers. We understand that sometimes a return may be necessary, and we are committed to making the process as smooth as possible. Please review our Return Policy below for information on how to initiate a return, and the criteria that must be met for a successful return or refund.

Return Criteria:

  1. You have 14 days from the date of delivery to request a return.
  2. If the items are incomplete, damaged, or incorrect, we will cover the shipping costs for the return. In other return scenarios, the customer will be responsible for the shipping fees.
  3. All returned items must be unused and unopened. We do not accept damaged or used products.
  4. To start the return process, please email us at help@rose-kshop.com with your order number, full name, and the email address associated with your account.

Criteria for Damaged and Defective Goods:

  1. You have 7 days from the date of delivery to report an issue with the items/products by providing attached photos and videos. Our team will evaluate the case and provide an appropriate solution.
  2. For damaged items, there is no need to return the product. In the case of defective items, the manufacturer will evaluate the issue, and if a return is requested, our team will provide the details on how to proceed.
  3. Reports and requests submitted after 7 days will be denied.

Refund Process and Options:

  1. Refund as Rosé Points (Store Credit): No transaction fee.
  2. Refund to the original payment method: $5.99 USD per order (due to Shopify transaction fees).
  3. We do not charge any fees for refunds in cases of out-of-stock or defective products.
  4. Refunds will be processed within 5 business days.

We appreciate your understanding and cooperation in adhering to our Return Policy. If you have any questions or concerns, please do not hesitate to contact us at help@rose-kshop.com. Thank you for choosing Rosé K-Shop for your K-Beauty, KPOP, and Korean product needs.

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