Shipping Policy
At Rosé K-Shop, we are committed to providing an efficient and seamless shipping process to enhance customer satisfaction. This policy outlines our shipping procedures, carrier information, timelines, and costs to ensure a transparent and reliable shopping experience.
Order Processing and Delivery
- Processing Times: All orders are promptly processed in our South Korea main warehouse. We strive to prepare your purchases for shipment as swiftly as possible. A tracking code will be emailed within two days of shipping. Please note that pre-order items or limited stock products may require additional processing time.
- Carriers: We partner with esteemed carriers to ensure secure and efficient delivery. Our primary carriers include Korea Post, UPS, USPS, Royal Mail, DHL, FedEx, Yun Express, and Amazon Global. Each offers tracking services for peace of mind.
- Delivery Timeline: Shipping times vary by carrier and destination. Typically, delivery occurs within 8-12 days, though this can vary based on location and the selected shipping method.
Shipping Costs
- Standard and Priority Options: We offer competitive shipping rates to accommodate your needs. Standard shipping costs range from $0 to $4.99, while priority shipping is available for $9.99.
- Sensitive Products: Additional fees apply for items requiring special handling such as perishables or fragile goods. These are calculated based on the need for specialized packaging and faster shipping methods.
International Shipping
- Coverage: We proudly offer international shipping to an extensive list of countries, ensuring fans of Korean culture worldwide can enjoy our products.
- Customs and Duties: Please be aware that shipments may be subject to customs fees or import duties, which can cause delays and are the responsibility of the customer.
Additional Guidelines
- Shipping Details: Ensure all shipping information is correct and provided in English, including full name and phone number, to avoid delays or issues with delivery.
- Customer Support: For further information or assistance, contact us via our Contact Us page or email help@rose-kshop.com.
By ordering from Rosé K-Shop, you agree to the terms laid out in our Shipping Policy. We continuously work to improve our logistics and cost-efficiency to better serve you and share the magic of Korean culture.