STRAY KIDS | Official Lightstick Ver.2

Placing an order is simple and follows the standard online shopping process. First, add your desired products to your cart. Then, proceed to checkout by clicking the 'Checkout' button. You'll be redirected to our secure checkout page, where you can enter your address, choose one of our shipping methods available for your country, and complete your purchase.

We accept all popular credit and debit cards, as well as some local payment methods like iDEAL. Our goal is to make your payment process as convenient as possible.

You can cancel or make changes to your order within the first 24 hours. After this period, the order enters our supply and shipping chain, making further modifications generally unfeasible. However, we're always here to help and encourage you to reach out to us if you need assistance.

Shipping Times and Costs

Shipping times and costs vary depending on your location. On average, standard shipping takes 7-14 days, while priority shipping takes 5-10 days. Shipping costs for standard delivery range from $0 to $4.99, and are fixed at $9.99 for priority shipping.

Additional Shipping Information

*Processing Times: Please note that processing times for orders may vary, especially for pre-order items or limited edition products. These items require additional time to be sourced and prepared before they can be shipped. This processing time is separate from and not included in the estimated shipping time.

*Sensitive Products: For sensitive products that require special handling, such as perishables or fragile items, shipping costs may exceed our standard rates due to the need for specialized packaging and expedited shipping options. These additional charges will be clearly communicated at the time of purchase.

By understanding these factors, you can better anticipate the total time and cost for receiving your order. We strive to ensure transparency and customer satisfaction in all our shipping practices.

Absolutely, we offer international shipping to over 200 countries. Explore our international shipping options to find the best one for your location.

Once your order is shipped, you will receive an email with a tracking code and a link to track your order. All necessary information will be provided in this email.

We offer a 30-day unconditional return guarantee. However, for international returns, if there is no fault on our part, a shipping fee may be charged.

To initiate a return, please email help@rose-kshop.com with your order number, the item you wish to return, the reason for the return, and photos if necessary. We will inform you about the next steps within 24-48 hours.

If your order arrives damaged or defective, please contact us with your order number and photos of the product. We will reach out to you regarding a refund.

Our customer service team is available 24/7 through our Contact page and at help@rose-kshop.com. Feel free to reach out to us at any stage of your order process for information and assistance.